Introduction
This Privacy Policy outlines how Ahana Cosmetics and its affiliates (collectively “Ahana Cosmetics, we, our, us”) collect, use, share, protect, or otherwise process your personal data through our website https://www.ahanacosmetics.com/ (hereinafter referred to as the “Platform”). You may browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service or product terms and conditions. You also agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection
We may collect sensitive personal data such as your bank account, credit or debit card information, or biometric data like facial features or physiological information to enable certain platform features, all in accordance with applicable laws. You always have the option not to provide this information by choosing not to use specific services or features on the Platform. We may track your behavior, preferences, and other information you provide, which is compiled and analyzed on an aggregated basis. Additionally, we collect information related to your transactions on our Platform and those of third-party business partners. When third-party partners collect your personal data directly, their privacy policies will govern its use, and we are not responsible for their privacy practices or policies. We advise you to review their privacy policies before disclosing any information. If you receive an email or call from someone claiming to represent Ahana Cosmetics and requesting personal data such as debit or credit card PINs, net-banking, or mobile banking passwords, do not provide such information. If you have already disclosed such details, immediately report it to the appropriate law enforcement agency.
Usage
We use personal data to provide the services you request. To the extent we use your personal data for marketing purposes, we will provide you with the option to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolving disputes; troubleshooting problems; informing you about online and offline offers, products, services, and updates; customizing your experience; detecting and protecting against errors, fraud, and other criminal activities; enforcing our terms and conditions; conducting marketing research, analysis, and surveys; and as otherwise described to you at the time of collection of information. Please understand that your access to these products/services may be affected if you choose not to provide us with the necessary permissions.
Sharing
We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third-party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment options you choose. Such disclosures may be necessary for us to provide you with access to our services and products, comply with our legal obligations, enforce our user agreement, facilitate our marketing and advertising activities, and prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may also disclose personal and sensitive personal data to government agencies or authorized law enforcement agencies if required by law or if we reasonably believe that such disclosure is necessary to respond to subpoenas, court orders, or other legal processes. Additionally, we may disclose personal data to law enforcement agencies, third-party rights owners, or others if we believe such disclosure is necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that content violates the rights of a third party; or protect the rights, property, or safety of our users or the general public.
Security Precautions
To protect your personal data from unauthorized access or disclosure, loss, or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorized access and utilize secure servers. However, please be aware that the transmission of information over the internet and the World Wide Web is not completely secure due to factors beyond our control. By using the Platform, you acknowledge the security implications of data transmission over the internet, which cannot always be guaranteed as completely secure, and therefore, inherent risks remain in the use of the Platform. Users are responsible for safeguarding their login and password details for their account.
Data Deletion and Retention
You have the option to delete your account by visiting your profile and settings on our Platform. Please note that this action will result in the loss of all information related to your account. You may also contact us at the information provided below for assistance with account deletion requests. In the event of any pending grievances, claims, shipments, or other services, we may refuse or delay the deletion of your account. Once your account is deleted, you will lose access to it. We retain your personal data for no longer than necessary for the purpose for which it was collected or as required by applicable law. However, we may retain data if we believe it is necessary to prevent fraud, abuse, or for other legitimate purposes. We may also continue to retain your data in anonymized form for analytical and research purposes.
Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and other processing of your information in accordance with this Privacy Policy. If you disclose any personal data relating to other individuals, you represent that you have the authority to do so and permit us to use the information as outlined in this Privacy Policy. By providing your personal data on the Platform or through any partner platforms or establishments, you consent to being contacted by us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) via SMS, instant messaging apps, calls, and/or email for the purposes specified in this Privacy Policy. You have the option to withdraw your consent by writing to the Grievance Officer at the contact information provided below. Please include “Withdrawal of Consent for Processing Personal Data” in the subject line of your communication. We may verify such requests before acting on them. Please note that withdrawal of consent will not be retrospective and will be subject to the Terms of Use, this Privacy Policy, and applicable laws. If you withdraw consent, we reserve the right to restrict or deny access to our services that require the information you have withdrawn consent for.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.