This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
- Cancellations will only be considered if the request is made within 7 days of placing the order. Cancellation requests may not be entertained if the orders have been communicated to the seller(s) or merchant(s) listed on the Platform and they have initiated the process of shipping them, or if the product is out for delivery. In such cases, you may choose to reject the product at the doorstep.
- Ahana Cosmetics does not accept cancellation requests for perishable items such as flowers, eatables, etc. However, a refund or replacement can be made if you establish that the quality of the delivered product is not satisfactory.
- In case of receipt of damaged or defective items, please report the issue to our customer service team within 7 days of receipt. The request will be entertained once the seller or merchant listed on the Platform has reviewed and confirmed the issue. If you feel that the product received does not match what was shown on the site or does not meet your expectations, you must notify our customer service team within 9 days of receiving the product. The customer service team will review your complaint and make an appropriate decision.
- For products that come with a manufacturer’s warranty, please refer the issue directly to the manufacturer.
- If a refund is approved by Ahana Cosmetics, it will take up to 7 days to process the refund to you.